Plain-language summary
Travelers pay organizers directly. TripJoiner is not a payment processor for tour money.
What TripJoiner does not do
- TripJoiner does not collect, hold, transmit, escrow, refund, guarantee, or pay out traveler tour money.
- Traveler-to-organizer payment happens directly outside TripJoiner, using whatever method the parties arrange.
- Payment-status records in TripJoiner are user claims and workflow records only — not proof that funds moved through the platform.
- TripJoiner cannot reverse, recover, or refund direct payments made between travelers and organizers.
- When Stripe (or another payment provider) is connected later, it is only for organizer memberships and promotions — never for traveler tour payments.
What payment status means here
When a traveler marks that they paid, or an organizer confirms that payment was received, those actions update booking workflow records. They are claims between the parties. They are not a statement that TripJoiner received, verified, protected, or moved the funds.
Disputes and support
Disputes and support cases focus on communication, evidence, policy enforcement, and account action — not on reversing off-platform payments.
If something goes wrong with an off-platform payment, contact the other party and your payment method provider as appropriate. You may open a TripJoiner support case so we can review communication and evidence and decide on platform policy or account action. Opening a case does not mean TripJoiner can refund or reverse the payment.
Who is responsible for what
- Organizers are responsible for trip delivery, pricing, cancellation policies they publish, and any direct-payment arrangements with travelers.
- TripJoiner is responsible for operating the marketplace software, account access, messaging and booking workflows, and enforcing platform policies.